RETURN & REFUND POLICY

Customer Satisfaction Guarantee

We are committed to ensuring customer satisfaction. If our product does not meet your expectations, you may return it for a refund within 30 days, with the return shipping fee at your expense.

Order Cancellation

Before Shipment: You may cancel your order before it is shipped for a full refund.
After Processing: If the order has already been processed, a small fee may be deducted from the refund to cover interception costs.
After Shipment: Orders cannot be canceled once shipped. However, you may return the product upon receipt for a refund. The refund will be processed within 14 business days after we receive and inspect the returned item(s).

30-Day Money-Back Guarantee

You may return your product for any reason within 30 days, with the return shipping cost at your expense.

You can either arrange the return shipment yourself or request a prepaid return label (the cost will be deducted from your refund).
Additional charges may apply for returns from non-contiguous U.S. states.
Returns must include all accessories and be in a clean condition. Unclean returns may incur a $10 cleaning fee.
Returns may be rejected if they do not meet these requirements.

If the return is due to a product quality issue, we will cover the shipping costs.

Refund Process

Processing Time: Refunds will be issued within 7–10 business days after we receive the returned product.
Payment Methods: Refunds will be credited to your original payment method (e.g., credit card, PayPal). Debit and credit card refunds may take up to 30 days to process.
Refund Notification: You will receive an email confirmation once your refund is processed.

Return Instructions

For product quality issues, please contact [email protected] to initiate the return process. Once confirmed, we will provide a prepaid return shipping label. All returns must be shipped to YRB's designated return address.

Address Issues

If a package is returned due to an incorrect or incomplete address, and we are unable to contact you after three attempts, a refund will be issued with the shipping costs deducted. Please ensure your shipping information is accurate to avoid delays.

Tea Returns & Exchanges

Unopened Packages: Can be returned within 30 days following the standard return policy.
Opened or Tasted Teas: Due to quality and hygiene considerations, we do not accept returns or exchanges for opened tea packages.
Recommendation: If purchasing high-value teas, we recommend buying a sample first to ensure the taste suits you before committing to a larger purchase.

This policy ensures clarity while maintaining a balance between customer service and operational efficiency. Let me know if you need further refinements!