SHIPPING POLICY

Shipping Policy

We ship to most countries worldwide using the fastest delivery method available.

• Order Processing: Orders are dispatched within 48 hours. Delivery times may vary depending on location.
• Estimated Delivery Time:
  • Standard Shipping: 10-15 business days
  • Expedited Shipping: 5-10 business days
• Order Tracking: You can track the status of your order at any time.

Shipping Rates

• A flat shipping rate applies to all orders.
• Shipping rates are based on product weight and destination.
• If an item is on back order, the available part of your order will be shipped first without additional shipping fees.

Free Shipping for U.S. Orders

• Orders $39 and above: Free shipping (contiguous U.S. only).
• Orders under $39: $5.99 shipping fee.
• International Shipping: A flat rate applies, calculated at checkout.

Undeliverable Locations

We do not ship to the following addresses:

• U.S. Territories: Alaska, Guam, Hawaii, Puerto Rico, U.S. Virgin Islands
• Military Addresses: Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific

Shipping Delays & Customs

We are not responsible for shipping delays caused by:

• Customs processing
• Natural disasters
• Carrier transitions (e.g., EMS, DHL to local carriers)
• Strikes or delays in transportation
• Additional customs fees or backend charges

Damaged Orders

If your order is damaged during transit, we will provide a free replacement. Please contact Customer Support via the Contact Us form and provide:

1. Photos of the damaged item
2. Photos of the damaged packaging

⚠️ Damaged items must be returned to the return address provided by our Customer Support team for inspection.